CAREERS

Responsibilities and Duties:

• Meet customers and our designers in our retail environment as well as in-home to discuss cabinetry needs.
• Produce detailed CAD and rendering drawings for presentation to customers.
• Review designer's plans and develop drawings for project manager, schedulers, installers, and tradesman.
• Produce pricing quotes (via online software) to present to customers and orders to be sent off to the manufacturer.
• Work closely with all departments to ensure that the drawings convey the correct information and are error-free, revising drawings as necessary to meet all standards.
• Inquiry to the factory on pre-sales technical questions.
• Assist the project management team by reviewing and amending orders, drawings, and quotes.
• Aid in solving planning issues.
• Track and trace customer cabinet orders.
• Troubleshoot installation difficulties.
• Assist with request for information, change orders and resolving customer complaints.
• Assist with customers in the showroom.
• Calculate preliminary cabinet costs by using 20/20 software.
• Create rush orders and purchase requisitions based on approved drawings.
• Review and amend quotes and confirmations.
• Communicate with our scheduling team on order fulfillment and delivery information.
• Expedite replacement and add-on orders.
• Visit customer's project to carry out inspections and on-site measures.

Qualifications and Skills

• Minimum 3 years relevant work experience.
• Experience in AutoCAD or 20/20 required.
• Ability to continually develop computer-assisted drawing skills and product knowledge.
• Ability to drive and go to jobsites
• Proficient in Microsoft Office.
• Cabinetry experience required.
• Problem solving and analytical thinking.
• Initiative and sense of urgency.
• Collaboration and teamwork skills.
• Strong customer service orientation toward both internal and external customers.
• Excellent written and verbal communication skills.
• Sales experience would be beneficial but not necessary
• Strong ability to communicate and multi-task is a must coachable and trainable, attention to detail is a must.
• Highly organized and able to manage both time and processes
• Dependable, punctual, and eager to work
• Extremely detail-oriented and thorough
• Honest and trustworthy

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities:

• Interact with various departments to service customers
• Take status calls and report back to customers or sales with updates
• Communicate with our designers from our Retail, Commercial, and Builder Departments

Scheduling:

• Create project schedules and maintain current dates in shared systems
• Confirm schedules with outside contractors and customers and clarify specific requirements of each project
• Create production documents such as work order packets for installation crews to use in the field
• Interact with various departments to service customers

Requirements:

• Professional Written and verbal communication skills
• Able to adapt to and embrace constant change
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Positive thinker with a get-it-done attitude
• Must possess the ability to consistently follow tasks through to completion
• Enthusiastic, hard-working, well organized team player
• Able to work with others and willing to contribute to the team
• Proficiency with Microsoft Office products including Word, Excel and Outlook

Experience with any of the below preferred:

• Customer Service &/or Scheduling: 2 years (Required)
• Construction/flooring/remodeling: 1 year (Preferred)
• RFMS Software: 1 year (Preferred)
• Microsoft Office: 3 years (Required)
• Excel: 3 years (Required)
• Outlook: 2 years (Required)
• Operations Admin: 1 year (Preferred)

Job Type: Full-time 

Benefits:

• Employee discount
• Paid time off